Project 02 / E-commerce
AI voice calls that confirm cash-on-delivery orders
AI voice calling workflows for cash-on-delivery order verification and customer confirmation.
- AI voice agents
- Order verification
- Store integration
(01)The challenge
Cash-on-delivery orders need confirming before they ship. Calling every customer by hand is slow, and unconfirmed orders lead to failed deliveries and wasted shipping.
(02)Our approach
A voice agent calls each new cash-on-delivery order, confirms the details with the customer and records the outcome on the order, so only confirmed orders move on to fulfilment.
(03)How it works
- 01
Trigger
A new cash-on-delivery order starts the workflow automatically.
- 02
Call
The AI voice agent calls the customer to confirm the order, address and delivery details.
- 03
Record
The outcome is written back to the order: confirmed, changed or cancelled.
- 04
Hand off
Anything unclear is routed to a person to follow up.
(04)What we delivered
The parts of the finished system.
Need a system like this for your business?
- Outbound AI voice agent
- Store and order integration
- Call outcome tracking
- Human follow-up queue
